Provide the greatest value to our customers as measured against our worthy competitors.
This means that we may not always have the lowest selling price, but we must provide a winning overall
- Do it right the first time
- Meet customer needs and adjust to meet emergency situations
- Build a caring relationship
- Make it easy to obtain quotations, order status and solve problems
- Proactively share technical ideas for improvement
- Be competitive in the market place, but realize that maintaining the necessary quality, delivery and customer service will not always result in the lowest quoted price.